Refund Policy
Effective Date: 12/03/2024
At BrilloCraft Mobile App Builder, we strive to provide high-quality services to all our users. This Refund Policy outlines the circumstances under which refunds may be issued, ensuring a fair approach for both parties.
1. General Policy
- Refunds are generally not provided for completed subscription periods or services that have been delivered.
- Exceptions may apply under specific circumstances, as outlined below.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
a. Technical Issues
- If you experience technical problems with the platform that prevent you from using the service, and we are unable to resolve the issue within 14 days of receiving your complaint, you may request a refund for the unused portion of your subscription.
b. Duplicate Payments
- Refunds will be issued for duplicate payments made due to a technical or user error.
c. Accidental Subscriptions
- If you accidentally purchase a subscription and contact us within 48 hours of the purchase, you may be eligible for a refund.
d. Trial Plan Limitations
- If you are charged for a subscription after a free trial and believe the charge was in error, you may request a refund if you contact us within 7 days of the charge.
3. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- Change of Mind: You decide you no longer wish to use the service.
- Lack of Usage: You have not used the service or your subscription but did not cancel.
- Custom Deliverables: Services involving custom work, such as app builds or special configurations, once delivered, are non-refundable.
- Violation of Terms: If your account is terminated due to a breach of our Terms and Conditions.
4. How to Request a Refund
- To request a refund, please contact our support team at support@brillocraft.com.
- Provide the following information:
- Your name and account email.
- The reason for the refund request.
- Any relevant transaction details.
5. Processing Time
- Refunds will be processed within 10-14 business days after approval.
- Refunds will be issued to the original payment method used for the purchase.
6. Partial Refunds
- For annual subscriptions, partial refunds may be considered based on the number of months remaining in the subscription period, minus any discounts applied at the time of purchase.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on our platform, and the updated policy will apply to all subsequent transactions.
Contact Us
If you have questions about this Refund Policy, please contact us at:
- Email: support@brillocraft.com
